What happens if items arrive damaged?Updated 16 hours ago

We check every item before it leaves our warehouse, but damage can sometimes happen during shipping. Please record a video while you open your boxes, because we need it for any damage claim.

1. Report it within 14 days

Please send your claim within 14 days after you receive your goods.

2. Send us proof

• Photos of the damaged items
• An unboxing video (required: we cannot accept claims without it)
• Photos of the package labels

3. Where to send your claim

Email us at [email protected], or contact the sales person who handles your order.

4. How we solve it

After we check your claim, we deduct the value of the damaged items from your next order. In some cases, we may replace the items instead.