We securely process transactions through PayPal, but please note that the buyer will be responsible for covering the 4.4% international handling fee. If you need to return the item, you will need to cover the shipping costs. Once we receive the item,

We securely process transactions through PayPal, but please note that the buyer will be responsible for covering the 4.4% international handling fee. If you need to return the item, you will need to cover the shipping costs. Once we receive the item, we will issue a refund via PayPal, which will include the cost of the item and the shipping fee. If you choose to pay by wire transfer, our policy remains the same. We will refund the full amount, but if you wish to continue doing business with us, we may deduct the cost from your following order or provide a replacement.

How do you handle disputes or issues that may arise during the wholesale transaction process?

We check every item before it leaves our warehouse, but damage can sometimes happen during shipping. Please record a video while you open your boxes, because we need it for any damage claim. 1. Report it within 14 days. Please send your claim within

We check every item before it leaves our warehouse, but damage can sometimes happen during shipping. Please record a video while you open your boxes, because we need it for any damage claim.1. Report it within 14 daysPlease send your claim within 14 days after you receive your goods.2. Send us proof<ul><li>Photos of the damaged items</li><li>An unboxing video (required: we cannot accept claims without it)</li><li>Photos of the package labels</li></ul>3. Where to send your claimEmail us at <a href="mailto:sales@budivis.com">sales@budivis.com</a>, or contact the sales person who handles your order.4. How we solve itAfter we check your claim, we deduct the value of the damaged items from your next order. In some cases, we may replace the items instead.

What happens if items arrive damaged?

For any product inquiries, order status, and shipping information.

For urgent inquiries, WhatsApp, appointments, call schedule.

Budivis Help Center

Return, Disputes

How to order

How much deposit do I pay, and when do I pay the rest?

How to get a quote

What communication channels are available for placing wholesale orders, and do you have an online ordering system?

Can you provide information on the average turnaround time for responding to inquiries or quote requests?

How are product updates or changes communicated to wholesale clients, and is there a notification system in place?

Can I negotiate terms or prices for larger or ongoing wholesale orders?

How can I see your prices?

What is the minimum order for one design?

How do I create an account and download the price list?

Do you have an agent in my country?

Can I order directly from Budivis?

I signed up with my email address, but I still can't log in. What should I do?

Ordering

Can you provide samples of your products before I commit to a larger wholesale order?

Hi! I'm interested in buying this item :)

Does this product provide mixed items?

Do you offer customization options for bulk orders, such as branding or packaging modifications?

Can I receive a catalog or product list with detailed descriptions and prices for your wholesale offerings?

What are the wholesale prices for bulk orders, and are there any discounts based on quantity?

What is your return policy for wholesale purchases, and how are product defects or damages handled?

Are there any exclusive deals or arrangements for long-term partnerships or repeat business?

How frequently do you update your product offerings, and can I be notified of new arrivals or changes?

Can I receive a digital or physical sample of your catalog to share with my team or clients?

Can you offer insights or recommendations on the best-selling products among your wholesale clients?

Do you provide marketing materials or support for promoting your products in my market?

Are there any restrictions on selling your products through specific online platforms or marketplaces?

Can you provide information on the sustainability or eco-friendliness of your wholesale products?

How do you manage inventory levels to ensure consistent availability for wholesale clients?

Are there any upcoming product releases or changes that may impact my future wholesale orders?

Can I request a meeting or consultation with your sales or support team to discuss specific needs or concerns?

Can I request samples for quality testing before placing a larger wholesale order?

Are there any restrictions on the geographic regions you serve for wholesale distribution?

What products do you make?

Can I put my own brand or label on the products?

Do you have ready stock?

Do you have product demonstration videos?

Product

Can I request a quote for a specific quantity of a particular product or a mix of products?

Production

What measures do you have in place to ensure the quality and consistency of your wholesale products?

Can I schedule a factory visit or inspection to observe your quality control processes firsthand?

Is there a dedicated quality control team or department overseeing the production of wholesale orders?

Quality Control

What are the payment terms for wholesale purchases, and do you offer any credit options?

Are there any additional fees such as shipping, customs, or handling charges for bulk orders?

What measures do you have in place to ensure the confidentiality and security of wholesale transactions?

Payment

Can I track my wholesale order once it has been shipped, and how is the shipping process managed?

How are shipping and delivery times affected by the destination of the wholesale order?

What is the lead time for processing and shipping wholesale orders?

How is the shipping cost calculated?

How are products packed for export?

Where do you ship?

Shipping

How do you handle communication and support for wholesale clients, and is there a dedicated contact person?

What are your business hours?

Can I have a video call with Budivis?

Customer service

Can you provide references from other businesses that have successfully worked with you on wholesale transactions?